index

1-Reviews galleys for CPS monographs & various Compendia in a timely manner.

The Current Projects System (CPS) provides information about current activities . Information in CPS includes descriptions of project scope, names and affiliations of project members and statements of their qualifications, notice of data-gathering meetings and other info. on project.

2-Manages the IRMS database ensuring data entry is timely and accurate.

Information Request Management System (IRMS).
IRMS now assists over 35 different companies in the United States and Canada with their information requests, document management, and customer call centers. It is comprehensive, and cost effective solution with current technology and integration with the latest Customer Relationship Management (CRM) systems.

IRMS Can offer either Single Database or Multiple Database solutions Provide Robust Medical Communications functionality ‘Out of the Box’. Enable shared or exclusive resources such as documents, product information, etc. Enable literature collaboration through integrated Document Management processes .

3-Ensures data entry in ARIS lite is timely and accurate

This is special software that could be used for different aims. Using the Aris process management toolset users and IT staff identified the objectives, functions and controls involved in the business. The team then broke these down to their lowest level, and from that the data path was mapped. Flowcharts were produced from which developers could program a user interface which resided on the system's middleware, and which could access data seamlessly across all four systems.

The developers faced a bigger challenge to produce a system which would give the 115 operators in the customer information centre access to information across these four systems, each relevant to customer service, yet each resident in its own packaged solutions.

These were:

* A document imaging system for claims storage running on Exsol;
* The Diamond claims processing system;
* A member administration system called Med2000; and
* Billing and payments system running on SAP R/3.

To reply to telephonic queries, call centre agents have to access information in one, several or all systems. This was time-consuming and information was not always comprehensive. The call, therefore, was lengthy, resulting in long call queues; members often had to call more than once in order to get all the information they needed; and often callers hung up before an operator could attend to them